GROWMINT DIGITAL PRIVATE LIMITED
SHIPPING & DELIVERY POLICY
Effective Date: [18/08/2026]
Last Updated: [18/08/2026]
GrowMint Digital Private Limited (“GrowMint”, “Company”, “we”, “us” or “our”) operates a technology-enabled marketplace connecting customers with independent sellers offering home-improvement products.
This Shipping & Delivery Policy explains how products purchased through GrowMint are processed, shipped and delivered.
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1. Marketplace Delivery Model
Products available on GrowMint may be supplied and shipped by independent sellers/vendors.
Therefore, delivery arrangements may vary depending on:
* Seller
* Product
* Delivery location
* Product size and weight
* Seller processing time
* Logistics partner
* Availability of the product
The applicable delivery information will be displayed on the product page or during checkout, wherever available.
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2. Delivery Locations
GrowMint aims to facilitate delivery across serviceable locations in India.
Delivery availability depends on the seller and logistics partner.
Certain remote or restricted locations may not be serviceable for particular products.
Before completing an order, customers should verify that their delivery address is serviceable.
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3. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
* Name
* House/Flat number
* Building/Society
* Street/locality
* City
* State
* PIN code
* Contact number
GrowMint or the seller may not be responsible for delivery failure caused by an incorrect or incomplete address provided by the customer.
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4. Order Processing
After an order is successfully placed, the seller may process the order for dispatch.
Processing time can vary depending on:
* Product availability
* Seller location
* Product category
* Packaging requirements
* Product size
* Customisation, where applicable
Customers may receive order-related notifications through available GrowMint communication channels.
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5. Estimated Delivery Time
An estimated delivery date or delivery window may be displayed during checkout or after order confirmation.
Delivery estimates are indicative and may vary because of:
* Seller processing time
* Logistics delays
* Weather
* Traffic
* Natural disasters
* Government restrictions
* Remote delivery locations
* Public holidays
* Force majeure events
* Other circumstances beyond reasonable control
GrowMint will make reasonable efforts to facilitate delivery within the communicated timeframe.
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6. Shipping Charges
Applicable shipping charges, if any, will be displayed before the customer completes the order, wherever practicable.
Shipping charges may depend on:
* Product
* Seller
* Delivery location
* Product weight
* Product dimensions
* Delivery method
Some products may qualify for free shipping or promotional delivery offers.
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7. Multiple Sellers / Multiple Shipments
GrowMint may allow customers to purchase products from different sellers in the same shopping session.
Products supplied by different sellers may be:
* Shipped separately;
* Delivered on different dates;
* Delivered through different logistics partners.
Customers should therefore not assume that all products in an order will arrive together.
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8. Small Products and Spare Parts
Small products such as:
* Spare parts
* Electrical accessories
* Switches
* Tools
* Plumbing accessories
* Hardware
* Small appliances
may normally be shipped through standard courier/logistics services.
Delivery time and charges may vary by seller and destination.
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9. Large and Heavy Products
Certain GrowMint products may require specialised transportation.
Examples include:
* Air conditioners
* Refrigerators
* Washing machines
* Water tanks
* Water pumps
* Solar equipment
* Large appliances
* Furniture
* Heavy tools
* Other bulky home-improvement products
Such products may have special delivery arrangements, additional handling requirements or additional delivery charges.
The applicable product listing should provide relevant information wherever possible.
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10. Delivery of Home Appliances
For products such as ACs, refrigerators, washing machines and other major appliances:
Delivery and installation are not automatically the same service.
Unless specifically stated on the product page, delivery does not necessarily include installation.
Installation may be:
* Included by the seller;
* Provided by the manufacturer;
* Available separately;
* Available through a GrowMint Service Professional.
Customers should check the product listing before purchase.
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11. GrowMint Service Professional Installation
Where an installation service is available through GrowMint, customers may be able to separately book an appropriate service professional.
For example:
Buy AC
↓
Delivery
↓
Book AC Installation
This is part of GrowMint’s vision of connecting products and professional home services through one ecosystem.
The service booking will be governed by the applicable GrowMint service terms.
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12. Delivery Attempt
The logistics provider may make reasonable attempts to deliver the order.
Customers should ensure that someone is available to receive the shipment where required.
Delivery may be affected if:
* Customer is unavailable;
* Address is incorrect;
* Delivery location is inaccessible;
* Customer refuses delivery;
* Required delivery instructions are not followed.
Additional delivery attempts may be subject to the applicable seller/logistics policy.
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13. Damaged Package at Delivery
Customers are encouraged to check the external condition of the package when reasonably possible.
If the package appears visibly damaged:
1. Take photographs of the package.
2. Record the visible damage.
3. Notify the delivery person where appropriate.
4. Contact GrowMint/seller support promptly.
5. Keep the packaging until the issue is resolved.
Customers should not dispose of packaging where it may be required for investigation or return.
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14. Damaged Product After Opening
If a product is found damaged after opening:
* Take photographs/videos showing the damage;
* Keep the original packaging;
* Do not unnecessarily use or modify the product;
* Raise a return/replacement/refund request through GrowMint as soon as reasonably possible.
The claim will be handled according to the GrowMint Return & Refund Policy and applicable product/seller terms.
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15. Missing or Incorrect Products
If an order contains:
* A missing item;
* Incorrect product;
* Incorrect quantity;
* Missing advertised component;
the customer should contact GrowMint support promptly with the Order ID and relevant details.
GrowMint and/or the seller may investigate and provide an appropriate remedy.
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16. Delivery Delays
If an order is delayed beyond the communicated delivery window, customers may contact GrowMint support.
GrowMint may coordinate with the relevant seller or logistics partner to determine the status of the shipment.
Where a delay gives rise to a customer’s statutory rights, those rights will remain unaffected.
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17. Failed Delivery
An order may be returned to the seller if delivery cannot be completed after reasonable attempts.
Possible reasons include:
* Incorrect address;
* Customer unavailable;
* Customer refusal;
* Restricted access;
* Logistics limitations;
* Other legitimate circumstances.
Refund treatment will be governed by the GrowMint Return & Refund Policy.
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18. Product Installation
Unless specifically mentioned in the product listing, installation is not included with product delivery.
For products requiring professional installation, customers should follow the manufacturer’s instructions and warranty requirements.
Where available, GrowMint may provide access to relevant professional installation services.
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19. Customer Responsibility for Large Deliveries
For large or heavy products, customers may need to ensure:
* Suitable access to the property;
* Lift availability where necessary;
* Adequate doorway/stairway access;
* Safe delivery area;
* Permission from building/society management where applicable.
If delivery cannot be completed because the property does not provide reasonable access, additional arrangements or charges may apply where legally permissible and clearly communicated.
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20. Delivery Tracking
Where tracking is available, GrowMint and/or the relevant logistics partner may provide tracking information.
Tracking availability depends on the seller and logistics provider.
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21. Force Majeure
GrowMint and participating sellers will not be responsible for delivery delays caused by circumstances reasonably beyond their control, including:
* Natural disasters;
* Severe weather;
* Floods;
* Fire;
* Government restrictions;
* War or civil disturbance;
* Strikes;
* Major transportation disruption;
* Pandemic-related restrictions;
* Other extraordinary events.
Reasonable efforts will be made to resume delivery as soon as practicable.
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22. Return Shipping
Where a product is approved for return, responsibility for return shipping will be determined according to the GrowMint Return & Refund Policy, the applicable product listing and applicable law.
Where the return is caused by a seller-related issue such as a wrong, defective or materially misrepresented product, the applicable return cost should generally not be unfairly transferred to the customer.
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23. Service Appointments Are Different From Product Delivery
A GrowMint service booking is not considered a product shipment.
For services, the process may be:
Service Request → Professional Acceptance → Booking Confirmation → Appointment → Service Completion
Service appointment timing and cancellation are governed by the applicable service terms.
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24. Delivery Confirmation
Delivery may be confirmed through:
* Delivery partner confirmation;
* OTP;
* Digital confirmation;
* Customer acknowledgement;
* Other appropriate delivery records.
Customers should retain their order information and invoice for future reference.
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25. Shipping and Delivery Support
For questions relating to an order or delivery, customers may contact:
GrowMint Digital Private Limited
Email: [Official Support Email]
Phone: [Official Customer Support Number]
Please provide your Order ID when contacting customer support.
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26. Changes to This Policy
GrowMint may update this Shipping & Delivery Policy from time to time.
The latest version will be published on the GrowMint Platform with the applicable Last Updated date.