GROWMINT DIGITAL PRIVATE LIMITED
PRIVACY POLICY
Effective Date: [18/08/2026]
Last Updated: [18/08/2026]
GrowMint Digital Private Limited (“GrowMint”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of customers, sellers, service professionals, marketing partners and visitors using the GrowMint Platform.
This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared and the choices available to you.
By using the GrowMint website, application or services, you acknowledge this Privacy Policy.
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1. INFORMATION WE COLLECT
Depending on how you use GrowMint, we may collect the following information.
A. Customer Information
* Name
* Mobile number
* Email address
* Account/login information
* Delivery address
* Service address
* Order information
* Service-booking information
* Communication with GrowMint
* Reviews and ratings
B. Vendor/Seller Information
We may collect:
* Name
* Business name
* Mobile number
* Email address
* Business address
* GST details, where applicable
* PAN/business information where required
* Bank/payment settlement information
* Product and inventory information
C. Service Professional Information
We may collect:
* Name
* Mobile number
* Email address
* Photograph
* Service category
* Skills and experience
* Service area
* Availability
* Professional/KYC information where required
* Bank/payment information
* Customer ratings and reviews
D. Technical Information
When you use GrowMint, we may automatically receive certain technical information such as:
* IP address
* Device information
* Browser type
* Operating system
* Website/app activity
* Login information
* Cookies and similar technologies
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2. WHY WE COLLECT YOUR INFORMATION
GrowMint may use personal information to:
* Create and manage user accounts;
* Process product orders;
* Facilitate service bookings;
* Connect customers with sellers;
* Connect customers with service professionals;
* Process payments and refunds;
* Provide customer support;
* Verify users where necessary;
* Prevent fraud and misuse;
* Improve the GrowMint Platform;
* Send order and booking notifications;
* Maintain platform security;
* Meet legal, tax and regulatory requirements;
* Provide relevant information about GrowMint services and offers, where permitted.
The DPDP framework requires organisations to provide clear information about the personal data collected and the purposes for which it is processed.
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3. CUSTOMER AND SERVICE-PROFESSIONAL CONNECTION
When you book a home service through GrowMint, we may share the information reasonably necessary to complete the booking with the relevant service professional.
This may include:
* Customer name
* Contact information
* Service location
* Service requirement
* Booking date/time
* Relevant information provided by the customer
Service professionals must use such information only for legitimate service-related purposes and must not misuse customer information.
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4. CUSTOMER AND SELLER INFORMATION
For product purchases, GrowMint may share necessary information with the relevant seller to fulfil the order.
This may include:
* Customer name
* Delivery information
* Contact information required for delivery
* Order details
Seller information required for marketplace transparency may also be displayed to customers.
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5. PAYMENT INFORMATION
Payments may be processed through authorised payment gateways, banks and other payment service providers.
GrowMint may receive transaction information such as:
* Payment status
* Transaction reference
* Amount
* Order/booking reference
* Refund status
Complete card or banking credentials may be handled directly by the relevant payment provider rather than stored by GrowMint, depending on the payment method and technical arrangement.
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6. COOKIES AND SIMILAR TECHNOLOGIES
GrowMint may use cookies and similar technologies to:
* Keep users logged in;
* Maintain security;
* Remember preferences;
* Understand website usage;
* Improve performance;
* Analyse traffic;
* Improve user experience.
You may manage cookies through your browser or device settings, although disabling certain cookies may affect some Platform features.
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7. COMMUNICATIONS
GrowMint may send communications relating to:
* Account registration;
* Login/security;
* Orders;
* Deliveries;
* Service bookings;
* Payments;
* Refunds;
* Customer support;
* Important Platform updates.
Where permitted and applicable, GrowMint may also send promotional communications.
You may have options to manage promotional communications.
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8. SHARING OF PERSONAL INFORMATION
GrowMint may share necessary personal information with trusted parties involved in providing the Platform, including:
* Product sellers;
* Service professionals;
* Payment gateways;
* Banks;
* Logistics/delivery partners;
* Technology providers;
* Customer-support providers;
* Professional advisers;
* Government or regulatory authorities where legally required.
GrowMint does not intend to sell users’ personal information as a commercial data product.
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9. DATA SECURITY
GrowMint will take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
However, no internet-based system can be guaranteed to be completely secure.
Users should also protect their account passwords, OTPs and login information and should never share them with unauthorised persons.
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10. DATA RETENTION
GrowMint may retain personal information for as long as reasonably necessary for:
* Providing services;
* Maintaining accounts;
* Processing transactions;
* Customer support;
* Tax and accounting requirements;
* Legal compliance;
* Fraud prevention;
* Dispute resolution;
* Security;
* Legitimate business purposes.
When information is no longer required, GrowMint may delete or anonymise it, subject to applicable legal requirements.
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11. YOUR DATA RIGHTS
Subject to applicable law, users may have rights relating to their personal data, including rights to:
* Obtain information about personal data being processed;
* Request correction of inaccurate information;
* Request updating of information;
* Request deletion where legally applicable;
* Withdraw consent where processing is based on consent;
* Raise a grievance regarding personal-data processing.
The DPDP Act provides Data Principals with rights concerning access to information about processing, correction/erasure and grievance redressal, subject to the Act and applicable rules.
GrowMint will provide appropriate methods for exercising applicable rights as required by law.
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12. DATA OF CHILDREN
GrowMint does not knowingly seek to collect personal information from children in violation of applicable law.
Where applicable, GrowMint will follow the requirements relating to children’s personal data under Indian data-protection law.
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13. THIRD-PARTY WEBSITES AND SERVICES
GrowMint may contain links to third-party websites, applications or services.
Those third parties may have their own privacy policies.
GrowMint is not responsible for the privacy practices of independent third-party websites or services.
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14. CHANGES TO THIS PRIVACY POLICY
GrowMint may update this Privacy Policy from time to time to reflect:
* Changes in the Platform;
* New services;
* Changes in technology;
* Changes in applicable law;
* Regulatory requirements.
The updated Privacy Policy will be published on the GrowMint Platform with a revised Last Updated date.
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15. GRIEVANCE AND PRIVACY CONTACT
If you have a privacy-related question, request or complaint, you may contact GrowMint.
GrowMint Digital Private Limited
Privacy/Grievance Contact: [support Team Manager]
Email: [growmintceo@gmail.com]
Phone: [7307349573]
Address: [Araji 928, Shivpur, Varanasi]
When contacting us, please provide sufficient information to help us identify your account or request.
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16. GOVERNING LAW
This Privacy Policy shall be governed by the applicable laws of the Republic of India.